Frequently Asked Questions
Everything you need to know about your ETOILE beauty experience.
Are ETOILE products cruelty-free?
Yes, we are committed to ethical beauty. All ETOILE products are 100% cruelty-free and never tested on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or swatched.
Do you ship internationally?
Yes, ETOILE ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which shade is right for me?
We offer a virtual shade-matching tool on our product pages. If you're still unsure, feel free to contact our beauty experts with a photo of yourself in natural lighting for a personalized recommendation.